We’re looking for a client obsessed, friendly, organized, and proactive professional to join SatuSolusi as a Client Solutions, Visa and Administrative Specialist.
Job Description
- Act as the primary point of contact for clients.
- Working with our team leads, provide clear, client-friendly guidance on compliance, HR, legal, and visa matters.
- Support client onboarding and coordinate with internal teams for seamless service delivery.
- Conduct regular check-ins (calls or meetings) to maintain client satisfaction and identify opportunities to offer additional services.
- Guide clients through visa requirements, collect and review documents, and prepare application forms for various visa types (e.g., business, work, investment, dependent).
- Liaise with embassies, consulates, and government agencies (e.g., Kemnaker, BPJS) to ensure smooth submissions.
- Track visa application statuses and provide timely updates to clients.
- Troubleshoot and resolve issues to ensure successful visa and compliance outcomes.
- Assist founders with tasks such as diary management, running errands, and preparing documents, reports, or presentations.
- Manage client records, databases, and communications (emails, calls, mail).
- Handle basic financial tasks like processing expense reports and coordinating invoicing with the accounting team.
- Provide logistical support for company events, workshops, or client meetings.
This role combines client support, visa processing, and executive assistance for our founders. You’ll be the go-to person for clients, ensuring they have a great experience while handling administrative tasks and visa applications. If you’re detail-oriented, love helping people, and thrive in a dynamic environment, we’d love to hear from you!
Qualifications
- Education: Bachelor’s degree in Business Administration, International Relations, Law, or a related field.
- Has 2-3 years in administrative, client-facing, or executive support roles, ideally in consulting, legal, or international business.
- Experience with visa applications or government liaison is highly preferred.
- Excellent written and verbal communication skills in English; proficiency in Bahasa Indonesia is a plus.
- Comfortable speaking with clients over the phone or in person.
- Proficient in Google Business Suite (Docs, Sheets, Gmail) and general office software.
- Familiarity with CRM or ERP systems (e.g., Odoo) is an advantage.
- Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced environment.
- Proactive, approachable, and skilled at building rapport with clients, colleagues, and government officials.
- Adaptable to changing priorities and regulations, especially in Bali.