1. Introduction

Welcome to Satu Solusi Consultancy ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our consulting services, website, and any other related services (collectively, the "Services"). By accessing or using our Services, you agree to comply with these Terms. If you do not agree, please refrain from using our Services.
 

2. Scope of Services

Satu Solusi Consultancy provides consulting services in strategy, operations, agile ways of working, and business transformation. The specific scope, deliverables, and fees will be defined in the Service Agreement or Statement of Work (SOW) executed between you (the "Client") and Satu Solusi Consultancy.
 

3. User Responsibilities

By using our Services, you agree to:

• Provide Accurate Information: Ensure that any information you provide to us is true, accurate, and up-to-date.

• Compliance with Laws: Comply with all applicable laws and regulations in Indonesia and in your local jurisdiction.

• Proper Use of Services: Avoid any actions that disrupt, harm, or interfere with the proper functioning of our Services or that compromise our intellectual property or confidential information.
   

4. Payment Terms

• Payment Obligations: Payment terms, fees, and schedules will be outlined in the Service Agreement or SOW.

• Payment Method: Payments may be made via bank transfer or other methods specified in the agreement.

• Late Payment: If payments are late, Satu Solusi Consultancy reserves the right to charge interest at the rate permitted by Indonesian law and suspend Services until payment is received.

• Non-Refundable Fees: Unless explicitly stated otherwise, all payments made to Satu Solusi Consultancy are non-refundable.
   

5. Intellectual Property

• Ownership of Deliverables: Any materials, strategies, reports, templates, and methodologies produced during the provision of Services remain the intellectual property of Satu Solusi Consultancy unless otherwise agreed in writing.

• License to Use: Clients are granted a limited, non-transferable, and non-exclusive license to use the deliverables for internal business purposes only.

• Restrictions: Clients may not distribute, sublicense, resell, or share the deliverables with third partieswithout prior written consent from Satu Solusi Consultancy.
   

6. Confidentiality

• Mutual Obligation: Both parties agree to keep all non-public, sensitive, or confidential information exchanged during the course of the engagement strictly confidential.

• Use of Information: Confidential information may only be used for the purpose of fulfilling obligations under the Service Agreement or SOW.

• Duration: The confidentiality obligation continues after the completion or termination of the engagement.
   

7. Limitation of Liability

• Indirect Damages: To the fullest extent permitted by Indonesian law, Satu Solusi Consultancy will not be liable for indirect, incidental, punitive, or consequential damages, including loss of profits, revenue, or data.

• Total Liability: Our total liability for any claim related to the Services will be limited to the amount of fees paid for the specific Services giving rise to the claim.

• No Guarantee of Outcomes: While we endeavor to provide valuable advisory services, Satu Solusi Consultancy makes no guarantees regarding business outcomes, financial results, or specific deliverables unless explicitly agreed in the Service Agreement or SOW.
   

8. Termination of Services

• Termination by Client: Clients may terminate the engagement by providing written notice as stipulated in the SOW or Service Agreement.

• Termination by Satu Solusi Consultancy: We reserve the right to terminate the engagement if the Client breaches these Terms or fails to make timely payments.

• Payment Upon Termination: Clients are responsible for paying all fees for work completed up to the date of termination.

• Survival of Provisions: Provisions related to Confidentiality, Intellectual Property, and Limitation of Liability will remain in effect even after termination.
   

9. Dispute Resolution

• Negotiation and Mediation: The parties agree to attempt to resolve disputes through good-faith negotiations. If a resolution cannot be reached, the parties may refer the dispute to mediation.

• Governing Law and Jurisdiction: These Terms are governed by the laws of the Republic of Indonesia. Any legal disputes arising from these Terms or the Services will be subject to the exclusive jurisdiction of the courts in Indonesia.

• Language: If these Terms are translated into other languages, the English version shall prevail in the event of any conflict.
   

10. Governing Law

These Terms, the Service Agreement, and the Statement of Work are governed by and interpreted in accordance with the laws of the Republic of Indonesia. Any disputes will be subject to the exclusive jurisdiction of Indonesian courts.
 

11. Changes to Terms

We reserve the right to modify these Terms from time to time. If any material changes are made, we will provide notice via email or our website. Continued use of our Services after changes are implemented constitutes acceptance of the new Terms.
 

12. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at:
Email: info@satusolusiconsultancy.com
 

By using our Services, you agree to these Terms of Service. If you do not agree to these Terms, you should discontinue using our Services.